This article will cover the two locations that sync errors can be found, as well as the most common error messages and codes, and the suggested next steps.
Onna Audit Logs
Instructions on how to access application logs
Most common error codes:
|
Error Code |
Explanation |
Recommendation |
|
DS012
|
Overall indication that something went wrong while syncing the source which caused it to fail.
The message column will provide more detail on which source failed to sync. |
Review older and newer logs to see if this has occurred multiple times for the same source. If so, please contact support. |
Source Specific Audit Logs
Instructions on how to access collection and processing logs
The below alert symbol indicates something has gone wrong with the sync. Errors can be related to the original source API not allowing a connection, an error with authentication, an error while processing a file, or something else.
Most common error messages:
|
Error Message |
Explanation |
Recommendation |
|
|
This means that there was an issue processing the file(s) into Onna.
If there are many resources that error at once, it can cause the sync to fail.
|
Onna will automatically retry to process the file in the next run of the sync. |
|
|
This means that the authorization for the data source has expired or no longer works. This will cause the sync to fail.
|
Please re-enter the service account credentials to refresh the authorization. |
If other errors or failures are seen, please contact support for assistance.