Jira FAQs

Can a sync be configured only to collect a single Jira project?

Yes, it is possible to sync a specific project. Want to learn best practices for improving your Confluence and Jira data collections? Watch Automating Atlassian data collections for eDiscovery.

Does Onna support collecting from Jira Service Management?

Yes, Onna supports the ability to collect tickets within Jira Service Desk and Jira Service Management.

Can an additional Jira project be added to the list of projects to sync?

If an additional Jira project needs to be added to your sync, consider the sync mode you originally selected.

• Was the JIRA source created as a one-time sync? If so, we suggest creating a new source with the missing project.
• Was the JIRA source created as an archive or auto-sync? If so, please contact Onna Support, and we will update the list of JIRA projects selected to sync.

This recommendation also applies to Confluence spaces.