Export FAQs

Does Onna maintain the parent/child relationship for attachments? 

When exporting from Onna the parent-child relationship is maintained in the load file in the "Group Id" field. The parent file's Control Number is the group identifier of all of the files in the family. For example, Slack conversations exported from Onna attachments in that channel's day will follow the conversation and have that family relationship. The group identifier is automatically exported as part of the load file.

How does Onna report exceptions, i.e. indexing exceptions?

Onna provides an ‘Exceptions Report’ along with the export. You can also use filters prior to exporting to see files that had exceptions. Below is a screenshot of a sample of exceptions. This includes no text content, files that contain errors, files that were excluded from processing, and files that had a download error or any encrypted documents. Common processing exceptions and their descriptions can be found in the Help Center.

To include processing exception values in your export, the file metadata field Processing exception can be selected:

Can Onna exports be loaded into review tools such as Catalyst or Relativity?

Yes, we provide a standard eDiscovery 'dat' load file. Users can also choose to configure their load file to the settings that their review platform requires. 

Can Onna be used for litigation hold?

Yes, Onna offers a great solution for companies that have to execute litigation hold across single or multiple platforms. Once a source is connected to Onna, it can be placed on legal hold which has given companies the option to use the platform for sources that didn't offer the functionality before.

What happens if there’s a file that cannot be previewed? Can that file still be exported? Is it subject to search?

When a file can not be displayed due to format a pop-up will still appear stating the file cannot be displayed. If this is the case, you will still be able to export the file from Onna. Files that are too large cannot be previewed but can be downloaded as well as exported and are subject to search.

Is there a list of supported host key exchange algorithms for Cloud transfer?

Yes, the list of supported host key exchange algorithms can be found in this list.

Is it possible to change the folder path for a Cloud transfer?

Yes, it is possible to update the folder path for existing Cloud transfer profiles. We do recommend using a separate Cloud transfer profile for multiple paths, even if the same credentials are used in order to better manage exports.

What if I have to change the password on an active Cloud Transfer?

In the event that the password changes, but the path stays the same, the cloud transfer will continue. However, if the path changes the transfer will restart from the beginning.

Is AV scanning done before zipping search results/exports within Onna?

A/V scanning is not done at any point of customer resources.

What are the benefits of Cloud Transfers?

•  Security First-Strengthen security by bypassing the need to stage sensitive download files on individual machines or servers, giving you more control over your data. Onna’s cloud transfer uses Secure File Transfer Protocol (SFTP), a file protocol for securely transferring large files over the web. SFTP transfers avoid the risk of password sniffing or exposing sensitive information in plain text. Since the client needs to be authenticated by the server, SFTP also protects against man-in-the-middle attacks.
• Chain of Custody-Chain of custody tracking is important as ever. Proving ESI has been properly handled through an unbroken chain of custody is required to legally consider as evidence in court. Transfer of files has become commonplace for large data sets, and the use of secured File Transfer Protocols has become common. Today, most data clients load into their review platform is received via SFTP – either directly or through a cloud transfer that automates loading data into the platform. This process provides a clear chain of custody and is repeatable and defensible.
• Speed- Exporting data can be time-consuming, waiting for the download to finish and uploading to the review tool. With cloud transfer, export data directly to an SFTP destination and load  automatically into the preferred review tool. Create templates with preferred export settings to reuse in future exports, making the export workflow faster and more accurate by eliminating repeat steps of selecting parameters each time an export is performed. Additionally, SFTP transfers can be monitored easily with a visual dashboard of progress, and automatic notification when complete.
   

Why are customers using Cloud Transfers? 

• Simplify collaboration with 3rd-parties and outside counsel- Making the transfer of sensitive data secure through a cloud transfer to a third party, legal service provider, or outside counsel reduces risk and keeps the integrity of the data high by involving fewer steps in the process and less human interaction. 
• Reduce costs- By involving fewer steps in the process and human interaction with the exported data, Onna’s customers have found a reduction in costs by involving less people in the eDiscovery process, less time spent on transferring data, and less billed hours by outside counsel.
• Save time- Cloud Transfers have allowed customers to save time by creating exports with no further action required. Additionally, aside from notifying the recipient of the Cloud Transferred export, customers no longer have to download the export files manually and email or upload into a shared drive.
  
  

How do I export data to an Amazon S3 bucket? 

To export a database to an Amazon S3 bucket, you first need to create an export of the content from Onna and then download the export. Once the export is downloaded, you can upload it to Amazon S3. 

Onna also supports the ability to perform Cloud transfers, which will export data directly from Onna to a secure SFTP destination. Performing a Cloud transfer will bypass downloading exports to a personal device and uploading the export to a local server.

To speed up the process of working with large exports, we recommend these options:

• Break up the export based on individual sources. 
• Break up the export based on the file creation date. For example, create a search for files created in 2019. 

At this time, Onna does not support exporting content directly from Onna to S3.

Can I get a count of messages a person wrote in a Slack channel?

Currently, Onna does not support displaying the number of messages a user authored for a channel. However, when creating an export, the field MessageList will indicate the conversations authored by a user on a conversation day and any reactions performed by the user. 

How do I know which participants reacted to a message in Slack?

When viewing Slack messages in Onna that contain reactions, customers often ask how they can view the list of participants who provided a reaction in an export. 

To export reactions, select Message List and List of Messages, under source specific metadata when configuring a new export. 

Once the export has been created, you can use the below guide to better understand how to interpret the data found in the MessageList field.